Windows Hello Face never worked

[bruce56]

I have an error message when trying to setup Windows Hello Face "We couldn't find a camera compatible with Windows Hello Face"

I have an HP ENVY - 17t-ce000 CTO that I purchased a month ago and when I went to set up the Hello Face it returned the error message above.  I have set up my Windows hello pin which works fine and the installed camera works with other applications like skype etc.  I have the HP Wide Vision HD Camera  installed and again works properly.  I've just updated my Bios and Chip Set using the HP Link and the issue still persist. I'm running Windows 10 Pro, version 10.0.18362 Build 18362.

 Any recommendations?

Bruce.

[Dragon-Fur]

@bruce56 

Answer: 

Windows Hello requires an IR camera.

Details and Information

Service and Maintenance Guide

Page 2

HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFO

To  double-check, 

Settings > Accounts > Sign-in Options

Under section "Manage how you sign in to your device",

Check the list of options and whether a specific feature is available to you.

On the right side of that same (Sign-on Options) menu, click "Set up Windows Hello" to see Microsoft article.

Within that article, scroll down check a list of supported devices that you can filter by brand.

For example, at this writing, HP Spectre x360 Laptop - 15t touch

Personalization - Options

• HP TrueVision FHD IR Camera with Dual array digital microphone (dark ash silver)(for i7-8550U)
• HP TrueVision FHD IR Camera with Dual array digital microphone (dark ash silver)(for i7-8705G)

Security management

• Fingerprint reader; Trusted Platform Module (TPM) support

NOTE:  Not related to Face recognition - fingerprint reader is another form of biometric login.

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY - 17t-ce000 CTO

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