Windows Hello Face not compatible

[aws2020]

Does HP Pavilion Gaming 15-ec1024 not compatible with Windows Hello Face? 

[Dragon-Fur]

@aws2020 

Windows Hello Face requires a high-grade IR camera.

Not all computers include this type of device.

Select your model:

Results for "HP Pavilion Gaming 15-ec1024" (4) 

Open Category > Product Information > Specifications

Open the specs document

Example:

15-ec1024ax Product Specifications

Webcam

HP TrueVision 720p HD camera with integrated dual array digital microphone

NOTE:  This is not an IR camera.

Things that are “Face”

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

Next...

Windows Face logon requires the high-grade IR camera

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Method – Use PartSurfer to check the components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

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