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Message 1 of 2
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Flag Post

Windows Hello Face not compatible

HP Recommended
HP Pavilion Gaming 15-ec1024
Microsoft Windows 10 (64-bit)

Does HP Pavilion Gaming 15-ec1024 not compatible with Windows Hello Face? 

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HP Recommended

@aws2020 

 

Windows Hello Face requires a high-grade IR camera.

Not all computers include this type of device.

 

Select your model:

Results for "HP Pavilion Gaming 15-ec1024" (4) 

 

Open Category > Product Information > Specifications

Open the specs document

 

Example:

15-ec1024ax Product Specifications

Webcam
HP TrueVision 720p HD camera with integrated dual array digital microphone

NOTE:  This is not an IR camera.

 

 

Things that are “Face”

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

  

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

 

Next...

Windows Face logon requires the high-grade IR camera

 

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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