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Does HP Pavilion Gaming 15-ec1024 not compatible with Windows Hello Face?
Windows Hello Face requires a high-grade IR camera.
Not all computers include this type of device.
Select your model:
Results for "HP Pavilion Gaming 15-ec1024" (4)
Open Category > Product Information > Specifications
Open the specs document
15-ec1024ax Product Specifications
NOTE: This is not an IR camera.
Things that are “Face”
HP PCs - Troubleshooting Windows Hello Face Recognition
Determine your computer model / Product Name
Finding your Product Name, Product Number, or Serial Number
Open Support Home
Enter the name of your device
Windows Face logon requires the high-grade IR camera
Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.
Method – Use PartSurfer to check the components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
How to use PartSurfer:
Look the results for “WEBCAM”
NOTE: Some newer models may list the device as “camera”
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
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