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‎05-21-2024 01:21 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0100ax
Operating System: Microsoft Windows 11

My laptop doesn't have any type of windows hello sign-in feature currently. It is always showing the same message "We couldn't find a camera compatible with Windows Hello Face". In the device manager, in the camera part it is written that I have a HP Truevision HD Camera. 
Is there any option of upgrading my device's camera with any FHD IR Camera so that I can use the windows hello sign-in feature?

Category:
1 REPLY 1

‎05-21-2024 04:01 PM

HP Recommended

@Vijay2115 

 

No, the series only has ONE option (as mentioned on page 2 of the manual).

 

              HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR

 

Regards.

BH
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