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HP Recommended
HP Envy 13 AQ1013DX
Microsoft Windows 10 (64-bit)

Hi Experts,

 

Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement.

When I am trying to set up Windows Hello (Fingerprint, Face, and PIN) all these options come with error

 

"This option is currently unavailable - Click to learn more"

 

Windows Hello.JPG

 do some research and try to troubleshoot the issue with given opinions on the internet but still, the problem is not resolved and stuck with same issue.

 

 I have tried these steps

 

Update Windows Update

Update All Drivers

All Steps in mention in this link (https://www.howto-connect.com/fix-windows-hello-fingerprint-option-currently-unavailable-windows-10/)

All Steps in mention in this link (https://dannyda.com/2020/01/14/how-to-enable-disable-windows-hello-windows-hello-for-business-via-gr...)

Reset Windows 10 and reinstalled Windows 10 1903 with updated Drivers

All Steps mention in this link(https://www.devicetricks.com/windows-hello-isnt-available-on-this-device/)

All Steps mention in this link(https://softwarekeep.com/help-center/how-to-fix-windows-hello-not-working-after-windows-10-update)

All Steps mention in this link(https://www.microsoftpartnercommunity.com/t5/Feedback-Support-Discussions/Windows-10-1903-Hello/m-p/...)

 

I have already updated the domain GPO so that Windows Hello for Business has use biometrics turned on and use windows hello for business is turned on. The Logon policy also has the convenience pin turned on as well.

Reboot Biometric services after each step


Now i am feeling stuck and helpless.

1 REPLY 1
HP Recommended

Update :

 

Windows Hello Finger Print and PIN is working through link however Windows Hello Face recognition still an issue

 

https://www.tenforums.com/tutorials/80520-enable-disable-domain-users-sign-pin-windows-10-a.html?__c...

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