Windows Hello fingerprint scanner not found

[Abdul_H]

Problem as it is in the title pretty much.

Fingerprint login stopped working suddenly on 21st Feb. I checked in case it was a systems update issue and there was an HP update pending on the device. I updated and fingerprint login came back for one or two logins before going away again. I tried looking at windows hello settings and it says compatible fingerprint scanner cannot be found.  

[Riddle_Decipher]

@Abdul_H Greetings from the HP Community!

Did you recently install any updates from Windows or HP?

If this is a recent occurrence, have you attempted a system restore to correct the issue by reverting to an earlier known working date?

While you respond to that, I have a few steps that should help:

Follow the below steps:

• Update the BIOS
• Enable biometric support
• Check for Windows support
• Clean the fingerprint reader
• Update the device driver
• Update the fingerprint reader software
• Find new device drivers if you changed operating systems

For more details information: Click here

(Though the header is different or the link is for another device, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.