• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-17-2020 07:30 AM

HP Recommended
Product: Zbook Studio 360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I got my new Zbook a couple months back and it's been great. One thing that is bugging me though, is that Windows Hello does not seem to work anymore and I have to sign in using the fingerprint. I cannot remember when it actually stopped working but I do remember that when I first got this laptop it automatically unlocked the screen when it scanned my face. Now when i go to sign in I have to choose from three options and it does not even include the facial recognition. I've tried changing the settings back and forth and restarting and updating windows etc but nothing has worked so far.

How do I get it to work again as it is very frustrating having to scan the finger or type the password if I have the option of not having to do that at all,

Thank you for any help

M

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.