Windows Update vs Intel HD Graphics 620 Driver

[RonV54]

After today's Windows 10 Update, the display driver is stopped due to code 43. I have removed the driver and reinstalled the most recent one available from the HP web. After update driver again stopped dut to code 43.

Tried to install latest driver from Intel website. but this gave an error message, saying I need to contact supplier...

I am now stuck using std windows driver with poor resulution and am not able to utalize 2nd screen attached.

Any ideas...

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the latest Intel HD620 driver for your notebook from the link below and save it to your Downloads folder - you need the second option ( ie win64_24.20.100.6025.zip ).

https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

When done, download and install the .64bit version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the win64_24.20.100.6025.zip package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters, right click the Intel gpu and select Uninstall ( also tick the box to delete driver software ) and when this has completed, restart the notebook.

When windows has reloaded, once again, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters, right click the Intel 620 device and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_24.20.100.6025 folder you pasted on your Desktop.

Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook once more.

Regards,

DP-K