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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎07-13-2023 09:31 AM - last edited on ‎07-19-2023 06:18 AM by Retired

HP Recommended
Product: HP ZBook Fury 17 G7 Mobile Workstation

Dear Team,

I hope this mail finds you well.

I'm contacting you on behalf of user Joe Brady, who has some issues with his laptop, his statement can be found below : 

''Windows desktop is flashing on and off and cant run any programs. Task manager/ can be accessed via control alt delete, but no other programs are accessible.'' 

Below can be found the required information's :

Product ID: 119Y5EA#ABU
SN: [Personal Information Removed]
Phone number : [Personal Information Removed]
Adress : 
upper flat 19 selsey ave, portsmouth, hampshire, PO49QL (personal address)

Office address : 
Survitec House, Lederle Ln, Gosport PO13 0FZ

Below you can observe the screen flickering issue

the laptop screen is flashing from active to off part 1the laptop screen is flashing from active to off part 1the laptop screen is flashing from active to off part 2the laptop screen is flashing from active to off part 2the laptop screen is flashing from active to off part 3the laptop screen is flashing from active to off part 3the laptop screen is flashing from active to off part 4the laptop screen is flashing from active to off part 4


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