• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-25-2019 01:34 PM - last edited on ‎04-25-2019 01:42 PM by Retired

HP Recommended
Product: Hp Stream

I tried "downloading the Wifi driver from the hp.com site from another computer and reinstall it on the Stream" but it is still not working. When I received the laptop the screen was twitching so i sent it back for the screen to get fixed. When i got it back it was hp locked so a technician deleted the windows and reinstalled  it. After that, im unable to connect to the wifi. I'm not given an option to connect either. 

 

Could you help me please

Tags (1)
1 REPLY 1

‎04-25-2019 02:24 PM

HP Recommended

Hi:

 

Go to the device manager.

 

Is there a device listed there labeled as a Network Controller?

 

That would be the wifi adapter in need of a driver.

 

If you see the Network Controller device, please post the hardware ID for it so I can figure out what model it is, and what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

If you do not see such a device, then the wifi adapter has failed and needs to be replaced.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.