• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-23-2021 12:30 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4E5AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought HP Envy, Benq monitor, Dlink (DUBV120) USB-C to HDMI Adaptor to connect monitor to laptop.

 

I have followed a similar thread of discussion where another person's display did not work. However, in my case, display on my monitor is working perfectly, however, I keep getting a Windows notification (every second) that 'USB device not recognised'.

So what is the problem here?

 

Please advice

 

Thanks

FB

2 REPLIES 2

‎05-23-2021 03:30 PM

HP Recommended

@FBenvy 

 

Looks like tey are NOT compatible. 13-ba1000 is a generic model therefore I use the following model which has SAME ports as your machine

 

         https://support.hp.com/gb-en/document/c06988580

 

I can confirm HP USB-C Gen 5 works perfectly for your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-24-2021 04:35 AM

HP Recommended

Hi

 

Thanks for your prompt reply. If it is not compatible then how come the display still works perfectly well eventhough windows doesn't recognise the USB device?

 

Also what is HP USB-C Gen 5 ....Is it another type of adaptor?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.