Windows freezes while updated the graphics driver

[SanaMazhar]

I have recently re-did the windows on my HP Spectre x360 13; and since then i am unable to install the graphics card. The laptop is only working on basic microsoft drivers; and when i click to update the driver or otherwise install them manually after downloading from HP Support, both ways the system freezes and i have to turn it off by long pressing the power button

[praveen196]

@SanaMazhar Welcome to HP Community!

I understand that the Windows freezes while updated the graphics driver.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please perform the system file check.

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

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