Windows hello doesn't recognize faces

[Balooncake]

When trying to set up Windows Hello facial recognition, the blue square in the configuration window never appears. I've already tried reinstalling drivers and nothing worked.

[Dragon-Fur]

@Balooncake 

Welcome to the HP English Community --

According to the Specs, the camera is the required IR type .

Known Solutions here:

 HP PCs - Troubleshooting Windows Hello Face Recognition

Most of the software / drivers are a couple of years old --

There is a newer BIOS to try if it is not already installed.

Reminder

Before you update the BIOS, do make sure you have all your critical files and data backed up to other than the local system.

What?

BIOS update usually works -- if it does not you do want to have access to your data if the system becomes unavailable.

Software and Drivers for HP Spectre x360 2-in-1 Laptop 16-f1970nd (6P0B9EA)  

Operating System / version = Windows 11

Open All

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Message Content References

HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 series specifications

Webcam

HP True Vision 5MP IR Camera with camera shutter, temporal noise reduction, and integrated dual array-digital microphones Supported audio software: Beam forming Echo cancellation Noise suppression Intelligent Sensing support: Walk Away Auto Lock Wake on Approach Screen Distance Screen Time Reminder

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References / Resources

HP Device Home Page - References and Resources

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HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S1AV)  

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[Balooncake]

Hi, I already tried these solutions and none worked.

[Dragon-Fur]

@Balooncake 

OK - should I come across anything else, I'll post back.

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Balooncake]

Did you find anything else? Should I post another thread?

[Dragon-Fur]

@Balooncake 

Sure - open a new thread - there might be magic I've missed.

Perhaps reference this thread to reduce the chance of duplication of answers.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Windows-hello-doesn-t-recognize-faces...

What else?

Ask the Community: Microsoft Community

Why?  "Hello" is Microsoft software -- there might be help at the source.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"