Windows key not working

[IbrahimT]

My windows key is not working even after multiple restart attempts, the only software I have recently added is WeGame however I think the problem arose before that, I am not completely sure however.

I have tried the PC hardware diagnostic tool, the onscreen keyboard and online keyboard testing none of them recognise when I press the windows key.

[IbrahimT · Accepted solution]

Fixed with a bios update.

So weird I run hp support assistant check for updates and windows updates nothing pops up, have to click separately check for bios update in hp pc diagnostics to get the bios update, even that doesnt prompt me for a restart to install the update. I have to click check for updates in hp support assistant to be prompted to restart.