Wireless display/Miracast connection is intermittent and randomly disconnects.

[rsak73]

Hello everyone.  I have a new (~2 months old) HP Victus laptop...with AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz.  All Windows Updates and driver updates are current.  For reasons that I'm unable to determine, I am having major connection issues when projecting my display to a Microsoft Wireless Display Adapter.  I have no issues projecting from an older HP laptop or two other mobile devices....so the problem is not with the Display Adapter. 

When I attempt to connect the new Victus laptop to the WDA, most times it will connect successfully at first...but then after a short while (sometimes 10 minutes...sometimes 1 minute....seems random) the laptop disconnects.  At that moment, if I attempt to reconnect, typically I will get an error message saying that the laptop is unable to re-connect.  The WDA will show a message saying something like, "can't connect, please wait a while and try again."

I can confirm Miracast is supported.  dxdiag states that it is, and I am certainly able to connect/project for a short while.  However, the connection is not reliable.  As mentioned, all drivers are up to date (via Microsoft, HP, and AMD).  I'm not sure what else to try. 

Does anyone else have a similar experience with wireless displays by chance?  Thanks in advance for any thoughts or suggestions. 

[praveenbv]

Hi@@rsak73,

Welcome to the HP Support Community!

If you have tried the network troubleshooter and updating the drivers or installing the latest update, I highly recommend that follow these steps:

Method 1: Uninstall the network adapter driver and restart. Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

1. In the search box on the taskbar, type Device Manager and select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4. After uninstalling the driver, select the Start button > Power  > Restart.
    

   After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

Method 2: Use network reset to reinstall network devices.

1. Select the Start  button, then select Settings  > Network & Internet  > Status > Network reset.
2. On the Network reset screen, select Reset now > Yes to confirm.

   Wait for your PC to restart and see if that fixes the problem.

Do let us know if you need further assistance

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[rsak73]

Hi Praveen,

   Thanks for the reply and suggestions.  I have deleted and re-downloaded/installed the drivers from AMD for my Radeon Graphics Card from the AMD website (Version number 30.0.13025.5005 dated 10/05/2021).  I have also downloaded and installed the latest drivers direct from the HP website.  I have also checked for more updated drivers from Windows Update in settings.

     Other things I tried include:  deleting/reinstalling  the Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter, and deleting/reinstalling the Microsoft Wi-Fi Direct Virtual Adapter. 

    dxdiag confirms that Miracast is supported, and I am also able to connect to the Microsoft Wireless Display Adapter as well as directly casting to my TV...however, as described earlier, the connection is not stable.  Sometimes it stays connected for 20 minutes or more...sometimes it disconnects after a minute or two.   My other HP laptop and various mobile devices are able to maintain stable connections to the same wireless display adapter and TV indefinitely....so the problem is definitely with the new HP laptop. 

    Thanks again for any other suggestions or ideas.  I'll keep trying and looking for latest updates as they are released.  Cheers. 
-ryan

[praveenbv]

Hi@rsak73,

Let me know if you need any other assistance and I'd be happy to help 🙂 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[rsak73]

Hi Praveen,

     Thanks for the suggestions, but unfortunately, I can report that the problem persists. I'm confident that the problem is with the Realtek RTL8852AE Network Adapter.  I did uninstall/delete/reinstall....but....that made the problem worse.  With the most current driver (October 5, 2021), I am unable to connect to the Microsoft Wireless Display Adapter.  My phone and other computers connect to the Display Adapter immediately and maintain a stable connection, so the problem can't be with the Display Adapter. 

   If I roll back the driver to the June 11, 2021 version, I am able to connect to the Display Adapter....but....it is not stable.  The connection will last anywhere from a few seconds, up to 15 minutes or a little more....but then the connection is lost.  If I try to reconnect, I am unable to do so for a short while.  However, if I try to connect my phone or another computer, the Display Adapter connection occurs right away...so....again....the problem must be with the new laptop and not with the Display Adapter. 

     I have tried some other older drivers for the Realtek Network Adapter, but so far those do not work as well as the the June 2021 version.  If you have any other suggestions for me to try, I would appreciate any other advice.  I am currently working overseas, so returning the laptop is not possible at this time...but I will be back in the USA in late February 2022, and at that time I will most likely send the laptop in for warranty repair or replacement.  The Wireless Display functionality must work for me to keep this laptop.  Thanks again for your help with this. 

-Ryan

[praveenbv]

Hi@rsak73,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.