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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Won't Load Items on Websites

Create an account on the HP Community to personalize your profile and ask a question
06-09-2024 01:04 PM
My computer has been having an issue where I can navigate to websites, but once I try looking at items to shop none of them appear. This has been the case at 4 different websites I've tried (MOMA Design Store, Wayfair, Sage and Clare, Anthropologie), and I'm not sure what is wrong. I am able to switch between tabs on each website, but each tab shows as empty and no items are available. My computer is fully updated.
06-12-2024 09:58 AM
Hi @aeobrie,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your Laptop browsing on the internet.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Have you tried any other browser to go online?
- When was the last time it was working fine?
- Were there any changes made to your laptop recently?
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee