• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-10-2024 07:05 PM

HP Recommended
Product: HP ZBook x2 G4 Base Model Detachable Workstation

After trying to restart my Zbook x2 today, it has failed to restart fully into windows. All I have is a black screen and cursor. It never gets to the windows login screen. The fans are running and ramp up to higher speeds sometimes and then slow back down to idle speeds.  The cursor is a blue spinning cuticle most of the time. I’ve tried connecting external monitors and those are also black but I can move the cursor onto them. How can I get windows to boot normally again?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.