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‎04-11-2023 03:14 PM

HP Recommended
Product: HP Spectre x360 - 13-ae011dx
Operating System: Microsoft Windows 11

hp active pen hasnt worked since i updated to win 11 been through ms support no help there hp spectre x360 convertible

Category:
3 people had the same question
1 REPLY 1

‎04-14-2023 10:03 AM

HP Recommended

@ray22984 

 

Welcome to the HP Support Community.

 

I understand that you are getting Active pen issues, I am glad to assist you.

You might need to update the firmware for the touch screen.

  • Go to HP Software & Driver Downloads to find your drivers.
  • Follow the instructions to identify your product.
  • Make sure that the Detected operating system is correct. If necessary, select Change, select your operating system and version, and then select Change.
  • Expand Firmware. If a firmware update is available for the touch screen, select Download next to the update.
  • Follow the on-screen instructions to install the firmware update.

Refer to this HP document for further assistance:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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