-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- active signal mode

Create an account on the HP Community to personalize your profile and ask a question
11-15-2024 06:48 AM
Hi @jay34535,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The active signal mode on a display indicates the resolution and refresh rate being output to the screen. It’s determined by the connection between the computer and the monitor and may not always match the selected resolution if there are scaling or display configuration issues.
Here are some steps to help you resolve the issue and set the active signal mode to 1280x720:
Check Display Scaling
- Right-click on the desktop and select Display settings.
- Scroll to the Scale and layout section.
- Ensure scaling is set to 100%. Higher scaling may prevent the active signal mode from changing correctly.
Match Refresh Rates
- In Display settings, scroll to Advanced display settings.
- Under Choose a refresh rate, ensure it matches the desired configuration (e.g., 60Hz for 1280x720).
Override in Graphics Control Panel
For Intel Graphics:
- Open Intel Graphics Command Center or Intel Graphics and Media Control Panel.
- Go to Display Settings.
- Set both resolution and refresh rate to your desired values.
For NVIDIA Graphics:
- Right-click on the desktop and select NVIDIA Control Panel.
- Go to Display > Change Resolution.
- Select 1280x720 and apply the settings.
For AMD Graphics:
- Open AMD Radeon Software.
- Navigate to Display Settings.
- Set the resolution and refresh rate manually.
Custom Resolution
If the desired resolution and active signal mode are not available, create a custom resolution:
- Open your graphics card control panel (Intel, NVIDIA, or AMD).
- Navigate to the custom resolution section.
- Input 1280x720 and an appropriate refresh rate (usually 60Hz).
Update Graphics Drivers
Outdated drivers can interfere with resolution and active signal settings.
- Download the latest drivers for your graphics card from the HP Support website or the manufacturer’s site (Intel, NVIDIA, or AMD).
- Install and restart your system.
HP Support Community Moderator
11-15-2024 06:48 AM
Check Monitor Settings
If you're using an external monitor:
- Access the monitor’s settings using its on-screen menu.
- Ensure the input source and scaling settings support 1280x720.
Cable or Adapter Issues
- Check the HDMI, VGA, or DisplayPort cable.
- Ensure the cable and adapter (if used) support the desired resolution.
If All Else Fails:
- Reset the display configuration by removing the monitor in Device Manager under Monitors and then restarting your system.
- Try connecting to a different display to ensure the issue isn’t hardware-related.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator