• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎10-21-2019 09:10 AM

HP Recommended
Product: Pavilion 15-cs2073cl
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add two HP 24yh monitors to pavilion laptop running Win 10 on I-7 cpu.  Hub tests fine with keyboard, mouse and network connectivity.  Cannot attach monitors.  Tested monitor direct connect to laptop and works fine in duplicate.  Supposedly all drivers are current.  What am I missing?

2 REPLIES 2

‎10-21-2019 01:49 PM

HP Recommended

@jcronin 

 

I believe that is the hub's problem, is it a DisplayLink certified hub ? Please enter your requirement and it will find for you the one you need on market today including some HP products:

 

     https://www.displaylink.com/products/universal-docking-stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-21-2019 02:54 PM

HP Recommended

This is the description for the hub:

TRIPLE DISPLAY USB C HUB: Expand triple monitors with our USB C HUB. 2 x 4K-HDMI ports support resolutions up to 3840 x 2160@30Hz with dual HDMI displays attached. VGA port supports display resolutions up to 1920 x 1080@60Hz. -

The HP hub has only one HDMI output.  I'm adding two HP monitors.

Thanks for your quick response.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->