after bios update and win 11 TS, KB, Trackpad not functioning

[SantoC]

updated bios and win 11h and now I have no functions w/ touch screen, kb + trackpad?

[Sneha_01]

Hi @SantoC,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Experiencing issues with your touchscreen, keyboard, and trackpad after a BIOS update and upgrading to Windows 11 can be frustrating. Here are some steps you can take to troubleshoot the problem:

Reboot Your System: Sometimes a simple restart can resolve driver or software conflicts that may be causing the issue.

Check Device Manager: Open Device Manager (you can search for it in the Start menu), and check if there are any warning symbols (yellow triangles) next to your touchscreen, keyboard, or trackpad drivers. If there are, try updating the drivers by right-clicking on the device and selecting "Update driver."

Roll Back Drivers: If the issue started immediately after updating the drivers, try rolling them back to the previous version. In Device Manager, right-click on the device, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.

Check BIOS Settings: Sometimes BIOS updates can reset settings related to input devices. Enter your BIOS settings (usually by pressing a key like F2, F10, or Del during startup), and ensure that all relevant settings for input devices are enabled.

Reinstall Drivers: If updating or rolling back the drivers doesn't work, try uninstalling them completely and then reinstalling them. You can do this from Device Manager by right-clicking on the device and selecting "Uninstall device." After uninstalling, restart your computer, and Windows should automatically reinstall the drivers.

System Restore: If none of the above steps work, you can try using System Restore to revert your system to a point in time before the updates were installed. Search for "System Restore" in the Start menu and follow the prompts to restore your system.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support