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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
15-bs123ne
Microsoft Windows 10 (64-bit)

I have hp 15-bs123ne

which has radeon 520 GPU (as noted in hp official site)

 

after installing the original driver from hp and having AMD software installed as well and it showed that i have radeon 520 as it should do (pic 1)

AMD radeon 520.jpg

then i checked for updates and installed the i found on the app

i opened the app again after installing the update and restarting the laptop

i found that it shows that i have R5 m330 (pic 2)

AMD R5 m330.jpg

adding that also before i install the official driver from hp. windows was downloading that driver (R5 m330) as well but i aborted it

 

and after making some further research i found that they are almost the same GPU with having the same chip (as i understood)

with some modifications and improvements 

 

so my questions here are

1-should i uninstall that driver and install the official driver and never update it till hp releases a new update

2-(if no) is it okay to leave that driver and update it?

(considering if there won't be any problems i am okay with leaving it and just having different name)

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@X-man123

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I would like to assist

 

If the Notebook is working and you are not facing any issues with the display I suggest you use that particular driver itself

 

But if HP releases any updates in the Future, you can use the HP Support Assistant to check for the latest drivers for your Notebook

 

You can refer to this Link: https://support.hp.com/in-en/document/c03467905

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@X-man123

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I would like to assist

 

If the Notebook is working and you are not facing any issues with the display I suggest you use that particular driver itself

 

But if HP releases any updates in the Future, you can use the HP Support Assistant to check for the latest drivers for your Notebook

 

You can refer to this Link: https://support.hp.com/in-en/document/c03467905

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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