auto-rotate not working any more

[Amal42]

My HP Envy x360 2-in-1 laptop's screen display does not auto-rotate any more and all the solutions offered by HP virtual assistant do not seem to work.

More details if relevant:

My laptop is currently on Windows 11 version 24H2.

I updated my BIOS firmware yesterday from version F.10 to F.13.

[Deep_World · Accepted solution]

Hi @Amal42,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I’m sorry for the convenience caused. The auto-rotate issues on HP Envy x360 laptops running Windows 11 can sometimes occur after a firmware update.

1. Check Rotation Lock

1. Press Windows Key + A to open the Action Centre
2. Look for Rotation Lock
3. If it’s on, click to turn it off

Even if you didn’t change it, a BIOS update or system update can sometimes enable Rotation Lock by default.

2. Verify Sensor Drivers

1. Press Windows Key + X → Device Manager
2. Expand Sensors
   • You should see ACPI Sensor, Intel Sensor, or HID Sensor Collection
3. If you see a yellow warning icon:
   • Right-click → Update driver → Search automatically
4. If the sensor is missing:
   • Go to HP Support Assistant → Check for updates → Install HP Sensor drivers

3. Calibrate Sensors

1. Press Windows Key → Search → Calibrate the screen for pen or touch input
2. Select Display tab → Calibrate
3. Follow the on-screen steps and reboot

4. Run Windows Troubleshooter

1. Settings → System → Troubleshoot → Other troubleshooters
2. Run Hardware and Devices and Tablet PC Settings 

5. Reboot and Test

After performing the above, rotate your laptop to see if the screen auto-rotates.

I hope this helps.
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

 

[Deep_World]

Hi @Amal42, 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,
Deep_World

[Amal42]

Hello,

I had already tried all the suggested solutions prior to making the initial post. What I have found that has restored the auto-rotate feature is downloading and installing the BIOS firmware update again.

[Deep_World]

Hi @Amal42,

Thanks for your response. It looks like you’re still having trouble with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World