automatic scrolling up

[Nipan1]

 automatic scrolling up when i using my leptop

[VikramTheGreat]

Hi @Nipan1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop is automatically scrolling up, it could be caused by a hardware or software issue. Here's a step-by-step guide to troubleshoot and fix it:

Step 1: Check the Keyboard

• Stuck keys (especially the Up Arrow, Page Up, or Scroll Lock) can cause this.
• Gently press each key to ensure none are stuck.
• Try an external USB keyboard to see if the issue persists.

Step 2: Disable Touchpad Temporarily

Sometimes, the touchpad or touchpad gestures can cause scrolling.

1. Press Windows + I to open Settings.
2. Go to Bluetooth & devices > Touchpad.
3. Toggle Touchpad off temporarily and test.

Step 3: Update or Reinstall Input Drivers

1. Open Device Manager (right-click Start > Device Manager).
2. Expand Keyboards and Mice, and other pointing devices.
3. Right-click each device and select Update driver.
4. If the issue persists, try uninstalling the device and restarting your laptop.

Step 4: Boot into Safe Mode

This helps determine if the issue is caused by third-party software.

1. Press Windows + R, type msconfig, and press Enter.
2. Go to the Boot tab and check Safe Boot.
3. Restart your PC and test scrolling behavior.

If the issue stops in Safe Mode, a background app or driver is likely the cause.

Step 5: Run HP Hardware Diagnostics

1. Restart your laptop and press Esc, then F2.
2. Run Keyboard and Touchpad tests.

🔗 HP PC Hardware Diagnostics | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat