battery icon keeps disappearing

[edchin]

My battery icon keeps disappearing when I turn on the laptop.  I go to "device manager", select the "batteries", then the Microsoft AC Adapter, right click on "disable device" and then "enable device".  Did the same for Microsoflt ACPI - Compliant Control Method Battery.   Disable and enable device. The battery icon come back on and stays on  but when I turn off the laptop and turn it back on, the battery icon disappears. This does not happen everytime but recently it has.   I repeat the same procedure and the icon is back. 

Why is it doing this and what I can do to stop this.

Thanks,

ED 

[KrazyToad · Accepted solution]

@edchin

Welcome to HP Community

Let's reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Then update the BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-cc100-laptop-pc/16842299/model/17626...

If the issue persist, run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[edchin]

Thank you for the info.  I have not uninstall "Microsoft ACPA Compliant Control Method Battery" because step 6 states to remove the battery.  I can not remove the battery of this laptop easily.  The battery is inside the laptop.  Will need to remove screws.  Not sure if that is what you are suggesting.  Should I do the "uninstall" and skip the battery removal?

Thank you,

ED

[KrazyToad]

@edchin

You can skip the part of reseating the Battery and just uninstall the Microsoft ACPI Compliant Control Method Battery and reboot the Notebook. Ensure you check for the BIOS update

[edchin]

I uninstalled the "Microsoft ACPI Compliant Control Method Battery" and reboot the laptop.  It reboot perfectly with the battery icon back.  I went into the Device Manager, Batteries to check if the "Microsoft ACPI Compliant Control Method Battery" is there.  It is there.  Turn off the laptop and turn on the laptop the next day and the battery icon is present.  It is fixed.

Thank you very much,

ED

[KrazyToad]

@edchin

I'm glad you got this issue resolved

Do visit our HP Community and drop us a message anytime you need help 😊