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‎07-21-2022 07:05 PM

HP Recommended
Product: HP Pavilion TouchSmart 11-e015dx Notebook PC
Operating System: Other

black screen but the button lights only work when the charger is plugged in only makes a sound when i turn it off 

Category:
1 REPLY 1

‎08-01-2022 12:52 PM

HP Recommended

Hi @saaddiee6

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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