blue screen error by installing AMD graphic driver

[abdollah]

Product: HP Notebook - 15-Bs104ne

Operating System: Microsoft Windows 10 (64-Bit)

HI, from first day i bought my laptop it runs to blue screen at least 5 time in a day, and i discussed this problem with hp and the gave me some solution then my problem solved just for two weeks. i can not let AMD graphic Driver to install on my notebook because of blue screen i try it by auto windows update and even by hp support assistant but it has not any difference. what can i do ? please help

[abdollah]

my graphic card is AMD Radeon 530

[praveen196]

@abdollah Welcome to HP Community!

I understand that you are getting a blue screen error while installing the AMD graphics drivers.

Do not worry. I will try to fix the issue.

You only need to install the AMD driver from the  HP driver page as it contains both drivers.  Please try this process:

• Uninstall and delete both the graphic drivers
• Restart your notebook
• Run the HP  Support Assistant to aid with finding and installing the graphics drivers
• Alternatively after uninstalling, deleting driver and restarting, download and install just the AMD driver. 

HP Support Assistant 

If this issue remains, try deleting both drivers and using the Recovery Manager to install the drivers:

https://support.hp.com/in-en/document/c04762483

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[abdollah]

I tried all way. and when i install amd driver my laptop runs to blue screen at least 5 times in day when i am using it. and some times it runs to blue screen alternatively. 

[praveen196]

@abdollah

In that case, I would suggest you perform the system recovery and check.

Performing the recovery you will lose the personal data and installed application.

Have a nice day!!

[abdollah]

how can i install hp recovery manager? 

[Riddle_Decipher]

@abdollah If you don't have an HP Recovery manager/media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

For details on how to perform a successful reset: click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[abdollah]

i installed hp cloud recovery tool from microsof store but when i launch it, and after checking network it show this error, 

please update hp cloud recovery tool  to lastest version.

[praveen196]

@abdollah

I understand your concerns. 

Have you tried directly download from the Microsoft website?

In that case, I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!! 

[abdollah]

i installed a new version of windows and delete the Previous windows completely  but it did not solve  the problem.