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‎11-14-2021 06:23 PM

HP Recommended
Product: HP LAPTOP, 15"
Operating System: Microsoft Windows 10 (64-bit)

My 15" HP Laptop is about 16 months old.  Recently, about 3 months ago it started crashing (going to a blue screen with comments to the effect of "your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you".  This happens 4-6 times a week.  I've had it in for repairs and after a couple days I get called to pickup my device and has been repaired. Soon as I get home and start using it, same issue occurs.  Mostly happens on You Tube, but also happens while reading news articles, searching web pages.  It only takes about a minute to restart, but it is just inconvenient and the fact it is fairly new, bothersome.  Anyone else having similiar issues.  My system is connected via LAN.  There are no viruses found during scan and no other issues found during the scan.  I would appreciate any ideas. Thanks.  It is currently back at the shop.  Using my old reliable laptop which I've had for several years.

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