bluescreen issues unresolved

[adisonjtexas]

I have had issues with my laptop since new where it intermittently goes to the bluescreen and also drops the wifi intermittently also.  I have sent the laptop back to HP for repair twice and the problem has yet to be resolved.  I have spent countless hours chatting online and talking to hp support trying to fix the issue to no resolve.  The warranty expires next month and I'm afraid I'm stuck with a crummy product that they can't correct the problem with.  Any suggestions as how to speak with someone who can really help me?  I expect I will have to absorb this as a loss and purchase someone else's product.

[A_Gayathri]

Hi @adisonjtexas, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV) bluescreen issues unresolved. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support