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- both my shift keys are not working

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1 REPLY 1
05-20-2024 07:03 AM
Hi @vicky159,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If both of your shift keys suddenly stopped working without any recent updates or software installations, there might be a few potential causes.
- Physical Damage: Check if there's any physical damage to the keys or the keyboard itself. Spills or debris can cause keys to malfunction.
- Keyboard Settings: Sometimes, keyboard settings can inadvertently disable certain keys. You can check this in your computer's settings.
- Driver Issues: Even without recent updates, driver issues can occur. Try updating your keyboard drivers to see if that resolves the problem.
- System Restart: Sometimes, a simple restart can fix minor issues like this by refreshing the system.
- Hardware Malfunction: If none of the above solutions work, it's possible that there's a hardware malfunction with your keyboard.
Try these steps in order, and hopefully, you'll be able to identify and fix the issue.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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