• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP Pavilion - 15-au183sa

I recently noticed a bright white spot on the top right side of the screen, it is only noticeable when there is a light coloured background on, it isn't noticeable on black as far as I've seen.

I've looked it up and have noticed people with similar issues but I cant understand what I could possibly to fix it, or it is a display fault.

I received the laptop as a present years ago so it isn't under any warranty. 

If anyone could help me that would be amazing as I cannot get through to HP directly.

thanks 🙂  

2 REPLIES 2
HP Recommended

@epiphany1

 

I suggest you check in BIOS and let me know if you see the white spot

 

Shut down the Notebook and upon restarting keep tapping on F10 till you see the System Configuration Menu ( BIOS )

 

If you see the white spot in BIOS, I suggest you go through this Link: https://support.hp.com/in-en/document/c00035844 to know more about HP's dead pixel policy

 

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

spots are appearing on the bios screen too

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.