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‎10-07-2017 02:37 PM - edited ‎10-07-2017 02:46 PM

HP Recommended
Product: notebook ay542tu
Operating System: Microsoft Windows 10 (64-bit)

 brightness key not working its new laptop please reply me fast what should i do

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2017 02:51 PM

HP Recommended

Just use the W10 graphics driver from your notebook's support page...

 

This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81545.exe

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7 REPLIES 7

‎10-07-2017 02:45 PM

HP Recommended

Hi:

 

HP does not support that model for W8.1.

 

Most likely you need to install the graphics driver for W8.1

 

You can't adjust the brighness without the graphics driver being installed.

 

This package provides the Intel video drivers, control panel and display audio driver for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78116.exe

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‎10-07-2017 02:49 PM

HP Recommended

and for windows10 64bit

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‎10-07-2017 02:51 PM

HP Recommended

Just use the W10 graphics driver from your notebook's support page...

 

This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81545.exe

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‎10-07-2017 02:55 PM

HP Recommended

when i will run this file then it will fix the problem (u shared me link)

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‎10-07-2017 02:57 PM

HP Recommended

It should.

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‎10-07-2017 03:16 PM

HP Recommended

very thanks to u dear paul...

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‎10-07-2017 04:23 PM

HP Recommended

You're very welcome.

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