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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- broken display hinge and damaged screen. 1 year warranty exp...

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10-01-2022 12:37 PM
My 1 year warranty expired a few months ago on my HP Envy Laptop (CPC 17t-cg 100 CTO). If I buy a second year of coverage will HP fix my broken screen hinge and broken touch screen? The screen hinge has broken or separated and the buckled the one corner of the screen (from normal ware). With an external monitor and the laptop screen turned off the computer still works. But without an external monitor, the computer cannot be used because the damage effects the touchscreen function immobilizing the screens use. Is this something that HP would even fix?
10-20-2022 06:35 AM
@Silver17db
Welcome to the HP support community.
I understand that the notebook hinge is broken, I am glad to assist you.
This seems to be a hardware issue and requires one on one interaction to fix the issue.
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee