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HP Recommended
HP Pavilion - 15-cs3073cl
Microsoft Windows 10 (32-bit)

After 3 years of ownership the hinge on the right side of the screen display has disintegrated and the screws have fallen out upon trying to close the laptop. The screen is separating from the plastic housing holding it together. I cannot even close the **bleep** machine. What holy hell is this kind of product? HP- I will never EVER buy another HP product if this is the kind of quality you manufacture. This laptop was babied from the moment I got it home.

1 REPLY 1
HP Recommended

Hi @Zappy,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.