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09-18-2023 08:36 AM - edited 09-18-2023 08:36 AM
Hi @Prudence25,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your laptop.
Kindly follow the steps below to fix the issue.
Try reinstalling the Webcam driver from Device Manager
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee