camera is not working

[Terrax1]

My camera is not working for the last 5 days and is under warranty. I contacted support team but got no response. Please look into this matter

[A_Gayathri]

Hi @Terrax1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your camera is not working on your Victus by HP 15.6-inch Gaming Laptop (15-fb0000) running Windows 11, there are several steps you can take to troubleshoot the issue:

1. Check Camera Privacy Settings:

• Settings > Privacy & security > Camera: Ensure that apps are allowed to access the camera. Check if the camera access is turned on for the specific app you're trying to use.

2. Check Device Manager:

• Right-click the Start button and select Device Manager.
• Expand the Cameras section and see if the camera is listed.
• If there's a yellow triangle or other indicator, it may mean there's a problem with the driver.
• Right-click the camera and select Update driver. Choose Search automatically for updated driver software.

3. Test in Another App:

• Open the Camera app from the Start menu to see if the camera works there. This can help determine if the issue is app-specific.

4. Check for Windows Updates:

• Go to Settings > Windows Update and check for updates. Sometimes, updates can fix hardware issues like this.

5. Run the Camera Troubleshooter:

• Settings > System > Troubleshoot > Other troubleshooters > Camera: Run the troubleshooter and follow the on-screen instructions.

6. Reset the Camera App:

• Settings > Apps > Installed apps > Camera: Select Advanced options, then choose Reset.

7. Reinstall Camera Driver:

• In Device Manager, right-click the camera and select Uninstall device. Restart your laptop, and Windows should automatically reinstall the driver.

8. Check BIOS Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing Esc or F10 during startup).
• Look for any camera-related settings and ensure the camera is enabled.

9. Check for HP Support Assistant Updates:

• Open the HP Support Assistant app and check for updates specifically for your camera or other hardware.

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 series User manual 

Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

click here  Camera doesn't work in Windows

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.