-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- camera is not working

Create an account on the HP Community to personalize your profile and ask a question
10-15-2026 05:38 AM
Check whether this repair method shown in below article helps:
This method should not delete your data, but I still recommend backing up any important files first. After the repair process is complete, run Windows Update, including any optional updates, and then check whether the issue has been fixed. If issue remains the troubleshooting steps from below link:
https://support.microsoft.com/en-us/windows/hardware/camera/camera-doesn-t-work-in-windows
If issue still remains then try this below solution provided by another user "Olaitan_2020":
"Open Settings → Bluetooth & devices → Cameras.
Select HP Wide Vision HD Camera.
Open Advanced camera options.
Enable Turn on basic camera.
Click Apply.
Close and reopen the Camera app.
After this change, the camera completed a 30-second video test without disconnecting, and the live picture stayed stable when I checked it.
Windows says this mode limits advanced camera features. It has worked for me so far—sharing in case it helps someone with the same symptoms."