camera not detected

[sohit1239000]

my camera is not detected 

[A_Gayathri]

Hi @sohit1239000,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Notebook 15s-fr1002tu camera is not being detected on Windows 11, here are several steps you can take to troubleshoot the issue:
 

1. Check Camera Privacy Settings

• Go to Settings > Privacy & Security > Camera.
• Ensure that camera access is turned on for all apps.
• Check that the specific app you're trying to use has permission to access the camera.

2. Check Device Manager

• Right-click on the Start menu and select Device Manager.
• Scroll down to Cameras or Imaging devices and expand it.
• If your camera is listed, right-click on it and choose Enable device (if it is disabled).
• If the camera is not listed, look under Other Devices for anything marked with a yellow warning triangle or labeled as "Unknown device." If you find it, try updating the driver (see step 3).

3. Update Camera Drivers

• In Device Manager, right-click on your camera and select Update driver.
• Choose Search automatically for updated driver software.
• Alternatively, visit the HP support website to download and install the latest drivers for your notebook's camera model.

4. Reinstall Camera Driver

• In Device Manager, right-click on the camera and select Uninstall device.
• After the driver is uninstalled, reboot your computer.
• Windows should automatically reinstall the correct driver when it starts.

5. Check for Windows Updates

• Go to Settings > Windows Update and click Check for updates.
• Install any available updates, including optional updates that may include drivers.

6. Check for Antivirus or Software Blocking

• Ensure that your antivirus or other third-party security software is not blocking camera access.
• Try temporarily disabling the antivirus software to see if it resolves the issue.

7. Run the Windows Camera Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find Camera in the list and run the troubleshooter.

8. Reset the Camera App

• If you're using the Camera app, reset it by going to Settings > Apps > Installed apps.
• Find the Camera app, click on it, and select Advanced options.
• Click on Reset.

9. BIOS Settings

• Sometimes the camera can be disabled from the BIOS. Restart your notebook and enter the BIOS (usually by pressing F10, F2, or Esc during boot).
• Check if the camera is enabled in the System Configuration or similar section.

Refer to this document: HP Notebook 15s-fr1002tu User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Raj2111]

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