camera not working (Drivers gone)

[KP1233]

0xA00F4244   The system cannot detect the camera.

I contacted Windows and they say it's not their issue

My laptop has no camera drivers installed.

It was working last week but now its not working at all

[Hawks_Eye]

Hi @KP1233 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Pavilion x360 is having trouble detecting the camera, and the missing drivers might be the root cause. 

Let’s work through some steps to resolve this issue:

1. Check Device Manager

• Press Windows + X and select Device Manager.
• Expand the Imaging Devices or Cameras section.
• If the camera is listed but has a yellow triangle, right-click it and select Update Driver.
• If it’s not listed, proceed to the next step.

2. Install Camera Drivers

• Visit the HP Support website and download the latest camera drivers for your HP Pavilion x360 Laptop - 14-dw0009tu.
• Install the drivers and restart your laptop.

3. Enable Camera in Privacy Settings

• Go to Settings > Privacy & Security > Camera.
• Ensure that camera access is enabled for apps and services.

4. Run the Camera Troubleshooter

• Go to Settings > System > Troubleshoot > Other Troubleshooters.
• Run the Camera Troubleshooter to identify and fix issues.

5. Check BIOS Settings

• Restart your laptop and press F10 repeatedly to enter the BIOS/UEFI settings.
• Look for an option related to the camera (e.g., Integrated Camera) and ensure it’s enabled.
• Save changes and exit.

6. Test with a Third-Party App

• Download a third-party app like Skype or Zoom to check if the camera works there. This can help determine if the issue is app-specific.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye