camera not working but shows a dark screen.

[Emeka123]

my laptop is hp pavillion 360 2 - in -1.

my camera is not working even though the light is on

[Garp_senchau]

@Emeka123, Welcome to HP Support Community,

Thank you for posting your query regarding the webcam issue. I’m here to help by guiding you through steps to resolve this issue

Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on. You might need to turn the webcam on if it has been turned off.

Note: Your HP notebook might also have a webcam privacy cover. Slide the cover right to uncover the webcam.

The webcam privacy switch is located on either the right or left side of your computer or next to the camera. To turn off your webcam, slide the webcam privacy switch toward the icon next to the switch. To turn the webcam back on, slide the switch away from the icon.

Locate and use the webcam shutter key

The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again. On some computers, you might need to simultaneously press the fn key and the action key.

Webcam shutter key light

Webcam shutter LED

Webcam status

Light on: The webcam is off.

Light off: The webcam is on.

For further troubleshooting steps, refer to this guide: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,