camera not working

[hannerz]

my camera and microphone do not work. I go to the device manager and what ever this computer came with for the computer camera and microphone are not there anymore. How do I download it again. Why is it so hard to find how to downlad the software. 

[Alden4]

Hi @hannerz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the drivers for your HP Spectre X360's camera and microphone might be missing or corrupted. Here's a step-by-step guide to help you reinstall them.

• Identify the Model: First, you need to identify the exact model of your HP Spectre X360. You can usually find this information on a sticker on the bottom of the laptop or in the system settings.
• Visit HP Support Website: Once you have the model information, go to the HP Support website (support.hp.com).
• Enter Model Information: Use the search or browse function on the website to find the support page for your specific laptop model.
• Locate Drivers: Once on the support page for your model, look for a section related to drivers or downloads. You should find a list of drivers available for your laptop.
• Download Camera and Microphone Drivers: Look for the camera and audio drivers in the list of available downloads. They may be listed separately or as part of a larger package of drivers. Download the appropriate drivers for your operating system (Windows 10, for example).
• Install Drivers: After downloading the drivers, run the installer files and follow the on-screen instructions to install them.
• Restart Your Computer: Once the drivers are installed, restart your computer to ensure the changes take effect.
• Check Device Manager: After restarting, open Device Manager again to see if the camera and microphone devices are now listed. They should appear under the "Imaging devices" and "Audio inputs and outputs" sections respectively.

If you're having trouble finding the drivers on the HP website, you can also try using the HP Support Assistant software, which can automatically detect and install the latest drivers for your system.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support