camera on my hp omnibook 5 laptop ai does not appear to be working

[vlmtaylor]

camera on my hp omnibook 5 laptop ai does not appear to be working

[VikramTheGreat]

Hi @vlmtaylor,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the camera on your HP OmniBook 5 laptop isn’t working, here are the most accurate troubleshooting steps you can follow:

1. Check the Camera in Device Manager

1. Press Windows + X → Device Manager.
2. Expand Cameras or Imaging Devices. 
   • If you see an HP Wide Vision Camera or similar, check if there’s a yellow warning icon.
   • If missing, the driver may be uninstalled.

2. Reinstall or Update Camera Driver

• Go to HP’s official driver page for your model: 👉 Official HP® Support
• Download the Camera Driver or HP Universal Camera Driver.
• Install and restart your laptop.

3. Enable Camera in Privacy Settings

• Go to Settings → Privacy → Camera.
• Ensure Allow apps to access your camera is turned ON.
• Check if your app (Zoom, Teams, etc.) has permission.

4. Run HP Hardware Diagnostics

• Press Esc repeatedly at startup → F2 for HP Diagnostics.
• Run Component Tests → Camera.
• If the test fails, it may be a hardware issue.

5. BIOS Check

• Restart and press F10 for BIOS.
• Under Security → Device Security, ensure the Integrated Camera is enabled.

6. HP Support Resources

• 👉 HP PCs - Troubleshoot the webcam (Windows) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat