camera working but no picture

[Rick2457]

My camera is working, but I don't have a picture, just a gray screen, I have done the normal resets but nothink is work, 

[VikramTheGreat]

Hi @Rick2457,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Envy 17.3” Laptop (17-da0000 series) camera shows only a grey screen despite the camera light being on and apps recognizing the camera, and you've already tried the basic resets, here are the most likely causes and step-by-step solutions:

1. Check the Camera Cover First.

Your model includes a manual camera shutter (physical privacy cover) near the webcam.

• Slide the cover fully open.
  • Sometimes it looks slightly open, but still blocks the lens.
  • Even if the webcam light turns on, a partially covered lens can cause a grey or black image.

🔁 Test again in the Camera app after opening the shutter completely.

2. If the shutter is open and you're still seeing a grey screen:

1. Test in Another App
   Try using the camera in Zoom, Teams, or Skype to see if the issue is app-specific.
    
2. Reset the Camera App
   • Go to Settings > Apps > Installed apps.
   • Search for Camera, click the three dots, and select Advanced options.
   • Click Reset.
      
3. Check Camera Permissions
   • Go to Settings > Privacy & security > Camera.
   • Ensure Camera access and Let apps access your camera are both enabled.
      
4. Run HP Hardware Diagnostics
   • Restart and press F2 repeatedly to enter diagnostics.
   • Run the Webcam test to rule out hardware issues.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat