can't get camera driver to reload on spectre laptop

[Brian20011]

can't get camera driver installed on spectre laptop

[Max3Aj]

@Brian20011, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

It can be frustrating when a driver doesn't install correctly, but we'll go through the steps to get this resolved.

Check Webcam Privacy Settings

Many HP Spectre models have a physical webcam privacy switch or shutter key:

• Look for a switch on the side of the laptop or a key on the top row of the keyboard (often marked with a camera icon).
• If the shutter LED is on, the camera is off. Toggle the switch or press the key to enable the camera.

Reinstall the Camera Driver

1. Open Device Manager:
   • Press Windows + X and select Device Manager.
2. Locate the Camera:
   • Expand the Cameras or Imaging Devices section.
   • Right-click on the camera device (e.g., HP Wide Vision HD Camera) and select Uninstall device.
   • Check the box that says Delete the driver software for this device, then click Uninstall.
3. Reboot Your Laptop:
   • Windows will attempt to reinstall the default driver automatically after restart.

Download the Latest Driver from HP

1. Visit the HP Drivers & Software page.
2. Enter your HP Spectre model number (e.g., Spectre x360 13-w023dx) or let HP auto-detect your device.
3. Download and install the latest camera driver listed under the Driver – Keyboard, Mouse, and Input Devices section.

Use HP Support Assistant

If the issue persists:

• Download and install HP Support Assistant.
• Run the tool to automatically detect and fix hardware and driver issues.

Windows Update

• Go to Settings > Windows Update and check for updates.
• Install any optional updates, especially under Driver updates.

You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support