change electrical frequency to 50 Hz

[VJ_L]

Poly Camera Pro is installed on my laptop HP OmniBook X AI PC 14.
Problem faced - When I record a video, the image constantly flickers. 
If only camera is used without Poly Camera Pro, there is no flicker.
The Help page says I should adjust the electrical frequency option to 50 Hz (as per my location), or change the frame rate.
But I could not locate where these settings can be changed.
Please advise

[M_Salman]

Hi @VJ_L ,  Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the issue you’re facing with the Poly Camera Pro application; I completely understand how important this can be.

To assist you more effectively, could you please confirm whether you're using the application with your laptop’s built-in camera or an external Poly camera? This will help me better identify the cause and provide the right guidance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[VJ_L]

I am using the laptop's built in HP camera

[Garp_senchau]

Hi @VJ_L,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are facing issues with video flickering when recording using Poly Camera Pro on your HP OmniBook X AI PC 14, you can try the following steps to resolve the issue:

1. Check for Software Updates:

   • Ensure that you have the latest version of Poly Camera Pro installed.
   • Check for any available updates for your Windows 11 operating system.

2. Adjust Display Settings:

   • Right-click on the desktop and select Display settings.
   • Scroll down to Advanced display settings and make sure the refresh rate is set to an optimal value (e.g., 60Hz).

3. Update Graphics Drivers:

   • Open the Device Manager.
   • Expand the Display adapters section.
   • Right-click your graphics adapter and select Update driver.
   • Follow the prompts to search automatically for updated driver software.

4. Check Webcam Settings:

   • Open Poly Camera Pro.
   • Navigate to the Settings menu within the application.
   • Look for video settings and ensure that the flicker reduction is enabled. Sometimes selecting a different frequency (e.g., 50Hz vs. 60Hz) can resolve flickering.

5. Reduce External Interference:

   • Ensure that no other electronic devices are causing interference, and avoid direct bright lighting on the webcam.

6. Restart the Application and the System:

   • Close the Poly Camera Pro application.
   • Restart your laptop and then open Poly Camera Pro again to see if the flickering issue is resolved.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,