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chromebook does not wake after sleep

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HP Chromebook x360 - 14-da0011 does not wake after sleep.  It requires holding the power button for 15 seconds and then pressing again to restart. I have reset (power washed) the system twice with no change. 

Any suggestions would be greatly appreciated.

HP Support Agent
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I have gone through your post and I appreciate all your efforts and expertise in troubleshooting this issue


If the issue persists after Resetting the Chromebook, I suggest you contact HP Support for Service Options

Click on this link - and select your Country to get the Contact details for HP Support


Thank you

I Am An HP Employee

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