color temperature - too warm

[AJ_DE_98]

Dear HP Support Team

I hope this message finds you well

I am writing to express my dissatisfaction with the display colors of my HP device. The colors on the screen appear to be dull and lack vibrancy. Additionally, the colors seem overly warm, which significantly affects my overall viewing experience.

This issue is impacting my productivity and the quality of my work, especially when it comes to tasks that require accurate color representation.

I would appreciate your assistance in resolving this issue as soon as possible. Please advise on any troubleshooting steps I can take or if there is a need for a service or replacement.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards
Ali Jasdani

Compare with other screens (Asus monitor)

[Sneha_01]

Hi @AJ_DE_98,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how important accurate color representation is for your productivity and the quality of your work. Here are some troubleshooting steps you can follow to address this issue:

Step 1: Adjust Display Settings

Access Display Settings:

• Right-click on the desktop and select Display settings.

Adjust Color Calibration:

• Scroll down and click on Advanced display settings.
• Select Color calibration and follow the on-screen instructions to adjust the color settings to your preference.

Step 2: Update Graphics Drivers

Open Device Manager:

• Press Windows + X and select Device Manager.

Update Graphics Driver:

• Expand the Display adapters section.Right-click on your graphics card and select Update driver.
• Choose Search automatically for updated driver software.

Restart Your Computer:

• After updating the driver, restart your computer to apply the changes.

Step 3: Use HP Display Control

Download HP Display Control:

• Go to the HP Support website and search for HP Display Control for your specific device model.

Install and Configure:

• Download and install the software.Use the software to adjust the color temperature and other display settings.

Step 4: Check Monitor Settings (If Using External Monitor)

Access Monitor Settings:

• Use the buttons on your monitor to access the on-screen display (OSD) menu.

Adjust Color Temperature:

• Navigate to the color settings and adjust the color temperature to a cooler setting.

Step 5: Perform a System Restore

Open System Restore:

• Press Windows + R to open the Run dialog box.Type rstrui and press Enter.

Choose a Restore Point:

• Follow the on-screen instructions to restore your system to a point when the display colors were accurate.

Step 6: Calibrate Using Windows Color Management

Open Color Management:

• Press Windows + R to open the Run dialog box.Type colorcpl and press Enter.

Calibrate Display:

• In the Devices tab, select your display.Click on Advanced and then Calibrate display.
• Follow the on-screen instructions to adjust the color settings

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support