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12-23-2022 08:49 PM - edited 12-25-2022 03:19 AM
Greetings Forum Folks,
I've had an HP Chromebook 14 Inch 14a-Nd0000 (480Q0AV) for a year now.
I carelessly dropped it on the floor a few days ago.
Despite the fact, it did not affect its operation at all, but it did damage the notebook screen carcass, cover and case, which is practically loose.
I'm from São José dos Campos. country town of São Paulo, Brazil, and I can't find anyone here in the region who can help me with this problem.
I would like to know how I can get a new housing to fix it.
Thank you very much in advance.
12-28-2022 05:06 AM
Welcome to the HP support community.
I understand that the notebook screen cover is broken, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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