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HP Recommended
Microsoft Windows 11

hello as the title says i bought a brand new hp envy laptop and it arrived with a dead pixel which at first i thought was dirt and tried to clean it and after a while of trying i realized that it was an issue with the screen its self and after talking with chatgpt for a while i figured it most probably is a dead pixel by the fact that its a dark little square in the middle of the screen that distracts me whenever i do anything on the laptop so i wanted to know if it can be counted as dead on arrival and ask for a replacement or a fix from the store of which i bought it from locally it also still has 2 months left of factory warranty i also checked using online tests to see if it is in fact a dead pixel so its either that or something similar either way i will contact the store i bought it from my self just in case to see if its covered by their 1 year warranty

1 REPLY 1
HP Recommended

@soup1time2, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Dead pixel issue is not covered under warranty. 
You may refer to this document - HP PCs - Damage not covered by the HP Standard Limited Warranty | HP® Support
>HP PCs and Monitors - Damaged screen, LCD, or display | HP® Support 

If it is a recent purchase, we suggest you please reach out to the point of purchase. 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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