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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- dedicated memory not working properly

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11-28-2020 05:08 AM
hi team ,
i have ENVY 17 laptop , for the past few days my dedicated memory is not working and not showing properly , actually i have 4gb nvidia gtx 950m but its shown in 128MB . how can i resolve this issue please help me out ,
11-28-2020 05:32 AM
hi
Indeed, you must have an nvidia card:
NVIDIA GeForce GTX 950M (4 GB DDR3L dedicated)
17-n100nx (ENERGY STAR) Product Specifications
but what you are showing is an intel card!
so check from the device manager if the nvidia card is still visible
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11-28-2020 06:09 AM
https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-n100-notebook-pc/8499288/model/8943021
You may have performed a windows update! There are no recent graphics drivers, but tried to install the latest available
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